Privacy Policy

We care about your privacy


FECUNDACIÓN IN VITRO VALENCIA, S.L.P., S.L.. (hereinafter referred to collectively and interchangeably as “ FIVV ”, “ we ” , “ our ” or “ us ” ) , is an international reference center in Gynecology and Assisted Reproduction belonging to the International Assisted Reproduction Group Futurelife , AS with headquarters in Na poříčí 1047/26, Nové Město , 110, Prague, Czech Republic (hereinafter Futurelife ). With around two hundred professionals working as a team, we offer personalized care based on a relationship with a strong human component between the doctor and the patient. All specialists coordinate to offer couples a service that combines the latest technology with the most cutting-edge methods of diagnosis and treatment.
FIVV covers all areas of gynecology and obstetrics: from adolescence to menopause, including pregnancy and childbirth, prevention and study of any possible gynecological disorder or the diagnosis and treatment of infertility.


We consider the privacy of individuals to be important, both those of visitors to our website https://www.fivvalencia.com/ (hereinafter, the “ website ”) and any other affected parties who provide us with information through it , whose data is processed by FIVV as part of the provision of services (hereinafter and jointly, “ you ” or the “ user ” and in plural, “ you ” or the “ users ”). In this sense, FIVV is committed to processing your data in accordance with the personal data protection regulations applicable and in force at all times. Specifically, FIVV will comply with the premises established in current Spanish legislation, as well as those of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and which repeals Directive 95/46/EC and any other corresponding regulations in force at any given time.


Based on this, FIVV informs you of its Privacy Policy, in order to inform users about the processing of their data, as well as the fundamental principles on personal data protection that it applies. Despite this, certain services provided or that may be provided in the future on the website may contain specific conditions of use with provisions regarding personal data protection, which prevail over this Privacy Policy.
In connection with the above, we urge all users to read this Privacy Policy carefully in order to be informed about the rules and practices we have developed to protect personal data and to better understand our relationships with third parties who may have access to such data.


In any case, the user is solely responsible for the information provided on the website and if in the future FIVV wishes to use it for purposes other than those referred to, we will inform you of these new purposes and request your consent, if necessary.


By using our website, you acknowledge that you have read and agree to this Privacy Policy, our Cookie Policy and our Legal Notice .


1. Who is responsible for the processing?


Contact details of the data controller: FECUNDACIÓN IN VITRO VALENCIA, SLP, SL , with CIF B-98039167 and registered office at Calle Santa Rosa, 12, bajo. CP 46021 Valencia and contact email [email protected] .


2. What are the data protection rights of users?


Users may request the following rights:

  • Right to request access to personal data: you may ask FIVV if it is processing your data, and if so, access it.
  • Right to request rectification if the data is inaccurate, or to complete any incomplete data we hold.
  • Right to request deletion of your data.
  • Right to request limitation of processing: in this case we will only retain them for the exercise or defence of claims.
  • Right to object to processing: FIVV will stop processing personal data, except when it must continue to be processed for legitimate reasons or for the exercise or defence of possible claims.
  • Right to data portability: if the user wants their data to be processed by another data controller, FIVV will facilitate the transfer of their data to the new controller.
  • Right not to be subject to a decision based solely on the automated processing of your personal data.

If you have given consent for a specific purpose, you may withdraw it at any time, without affecting the legality of the processing based on consent prior to its withdrawal.
In any case, when the user exercises his/her right to delete, all personal data linked to his/her account, as well as the information and content included in his/her profile, will be deleted. Likewise, if the user exercises the right to delete the data necessary for FIVV to provide the services of the website, FIVV will be obliged to terminate its relationship with the user, proceeding to cancel the account, without the user having any right to claim anything.


To exercise their rights, users must send a written communication to the registered office of FIVV or to the email address indicated in section 1 of this Privacy Policy, including in both cases a photocopy of their ID or other equivalent identification document.


3. How can you file a complaint with the Spanish Data Protection Agency?


You can use the models and forms on the rights referred to in the previous point by going to the official website of the Spanish Data Protection Agency ( http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/ejercicio_derechos/index-ides-idphp.php ).
Complaint to the Control Authority: If you consider that FIVV is handling your personal data inappropriately, you can direct your complaints to the FIVV DPO or to the corresponding Control Authority. In Spain, you must contact the Spanish Data Protection Agency.


4. In which cases do we collect personal data about you and what type of data is it?


For the purposes of this Privacy Policy, “personal data” means any information that identifies you or can be used to identify you, such as your name, address, telephone number or email address.
If you decide to provide us with your personal data, FIVV and Futurelife may have access to the data contained in each of the forms that you complete or that you provide to us in the different email accounts that FIVV makes available to you to contact us.


This data is processed when you interact with FIVV and our representatives; when you participate or request to be considered for participation in activities related to FIVV, such as provision of services or online surveys about our services or activities; when you interact with the website by asking you to provide personal data, as described in this Privacy Policy and Cookie Policy ; when you register on our website or use certain functionalities without registering, such as participating in our interactive services.


Personal data that our website obtains from your computer or electronic device:

  • Cookies, only for https://www.fivvalencia.com/ .

For more information about FIVV's use of cookies, please see our Cookie Policy .


5. How do we use users' personal data?


FIVV informs users to whom it applies that the personal data that they provide and that we collect will be identified in the Registry of Processing Activities owned by FIVV, and will be used for the purpose of:

  • Arrange a first visit.
  • Questions related to your particular case.
  • Provide your testimony.
  • Questions about financing our services.
  • Request an appointment.
  • Provide our services, in accordance with the Legal Notice, where applicable, established between FIVV and each of the users.
  • Respond to queries or requests for information that users may make.
  • Keep the user informed by sending notifications/ newsletters by email, WhatsApp and/or other electronic means, the content of which will mainly focus on our services, or those of the brands belonging to the FIV Valencia group, activities, projects, updates and new features of the website.
  • The use or provision of the services, where applicable, subject to prior registration of the user, in accordance with the general conditions of Use of the Website and the specific conditions of certain services.
  • Customize and improve the tools and functionalities of the Website, as well as guarantee its technical functioning.
  • Use them for any other purpose required or permitted by applicable law or for which you have given your consent.

6. Why do we process your personal data?


FIVV may process your personal data based on any of the following legal bases: (A) legitimate business purposes; (B) where you have given your consent; (C) where necessary to comply with FIVV's legal and regulatory obligations; and (D) as necessary for the performance of a contract to which you are a party.


7. Who can access your personal data?


Depending on the purposes for which personal information is collected, the following persons may have access to said information, without distinction:

  • Authorized personnel of FIVV or Futurelife or their representatives acting on behalf of FIVV, subject to applicable data protection laws.
  • Regulatory authorities or other third parties in accordance with applicable laws.
  • Third parties (service providers who process information as a data processor, under FIVV's instructions). All of this only after carrying out the necessary measures to ensure that we can share such information in compliance with applicable data protection laws.
  • If you have requested information about the financing of our services, these may be transferred to financial institutions to carry out a study of your request.
  • We will not sell or disclose to third parties any information or personal data that you have provided on our website that may directly or indirectly identify you.

8. Where is your personal data processed?


FIVV will not carry out transfers of personal data outside the European Economic Area (EEA). In the event that such transfers are made, FIVV will do so in compliance with applicable data protection laws. Regardless of where your personal data is collected or processed, FIVV ensures that its service providers maintain appropriate administrative, technical and physical security measures to protect your information.
For more information on the use of contract templates by FIVV, please contact us at [email protected] .


9. How do we protect your personal data?


FIVV maintains the security levels of protection of your data required by current legislation and other applicable correlative regulations, and has established all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the user provides through the website.
In any case, FIVV will take appropriate technical and organisational measures, both when designing the data processing system and at the time of processing itself, to preserve security and prevent unauthorised processing. However, despite the diligent implementation of such measures, the user must be aware that Internet security measures are not impregnable.


10. How long will we retain your personal data?


FIVV processes your personal data for the period necessary to fulfill the purposes set out in this Privacy Policy, as well as to retain your personal information in compliance with the provisions of relevant laws and regulations.
The criteria we follow for this is determined by:

  • The purpose of the data collected and the fulfillment of that purpose.
  • The reasons why the data is collected: e.g. if consent is given, you can revoke it at any time.
  • Storage periods required by contractual and regulatory requirements.

Please note that in some cases FIVV is required to retain certain data about you.


11. Confidentiality


Professionals working at FIVV who have any kind of involvement in the services provided to the user are committed to not disclosing or using the information they have accessed. The information provided by the user will, in any case, be considered confidential and may not be used for purposes other than those related to the management of their requests and the services contracted from FIVV, if applicable. In this regard, we undertake not to disclose or reveal information about the user's intentions, the reasons for the advice requested or the duration of their relationship with the user.

12. Social networks


FIVV is present on some of the main social networks on the Internet, and acts as data controller in relation to the data published by FIVV.
FIVV will process the data on each social network according to the rules established for this purpose by each social network. Therefore, and unless otherwise stated by FIVV, we may inform our followers on the corresponding social network of our activities, events, and other related issues, including follower support, through the channels that the social network provides for this purpose.
FIVV will not extract personal data from social networks, unless the user gives us their express consent.

13. Special category of personal data


We will only collect and process your personal data relating to health, race or ethnic origin, genetic data, biometric data for the sole purpose of identifying a natural person, sex life or sexual orientation when you have explicitly provided them to us. We will neither collect nor process any other special category personal data relating to information relating to political opinions, religious or philosophical beliefs or other beliefs of a similar nature and trade union membership.


14. Child Use Policy


This website is not designed or directed to children under eighteen (18) years of age, without the authorization of their parents or legal guardian. In this regard, we do not deliberately collect information from such persons. In any case, if parents or legal representatives consider that their children have sent us personal data, without their consent, please contact us by writing to [email protected] .

15. Direct marketing


We will not use your personal data for direct marketing purposes without your express prior consent.
If at any time you decide to stop receiving commercial or promotional information from FIVV or, where applicable, from the Futurelife group , you may, free of charge and without having to provide a justification, unsubscribe from direct marketing campaigns and oppose the future processing of your personal data for such purposes by sending us an email to [email protected] or by clicking “ opt-out ” in the subject line of the email. You can also use the unsubscribe procedure provided in any promotional message you receive from FIVV.
Please note that even if you choose not to subscribe or unsubscribe from promotional emails or newsletters, we may still need to contact you regarding important non-marketing information, such as troubleshooting, error detection and prevention, or generally to comply with the Legal Notice and/or Terms and Conditions of the website.

16. Automated decision making


We will not use automated decision-making processes, including profiling , unless you have explicitly authorized us to do so. In that case, we will inform you about the logic involved in the decision as well as the significance and envisaged consequences of such processing for you.

17. Links to other websites


On the FIVV websites there are links to other websites that we consider potentially useful and informative for you. However, please note that we do not endorse or recommend the content or services of such websites, nor are we responsible for their privacy policies . We recommend that you take into account and read the privacy policies of all the sites you visit. Please remember that what is stated in this Privacy Policy only applies to data collected and/or processed by FIVV.

18. Modifications and integrity of our Privacy Policy


We will only use your personal data in accordance with the Privacy Policy in effect at the time we collect your personal data. FIVV reserves the right to modify this Privacy Policy at any time by posting such modifications on our website, so we encourage you to visit our website each time you access the Privacy Policy. If at any time we decide to use personal data in a manner different from that stated at the time of collection, we will notify you by email, provided we have the email address. At that time, you will be given the option to authorize other uses or disclosures of the personal data that you provided to us prior to the modification of our Privacy Policy.
In the event that any clause of this Privacy Policy is annulled or considered void, the remaining conditions will not be affected, fully maintaining their validity and effect, in accordance with the current regulations applicable at any given time.


Last updated: December 2024.